This Privacy Notice explains how we handle your personal information when you visit our website or use our estate agency services.
1. Who We Are
Own My House ("we", "us", "our") is an estate agency offering property sales services. We are committed to protecting your personal data and handling it transparently, securely, and in accordance with applicable laws.
Our contact details are:
Address: C/O Rent My House, The Former Magistrates Court, Gaol Street, Hereford, HR1 2HU
Phone: 07956055428
Email: enquiries@ownmyhouse.co.uk
Data Protection Contact: Chris Davies, Partner
2. What Information We Collect
We may collect and process the following personal data:
- Name, address, contact details (email, phone number)
- Proof of identity (e.g. passport, driving licence)
- Financial details relevant to the sale or purchase of a property
- Property details and preferences
- Communication records (emails, call notes, messages)
3. How We Use Your Information
We use your data to:
- Provide estate agency services
- Comply with legal obligations (e.g. anti-money laundering)
- Respond to enquiries and manage our relationship with you
- Market relevant properties or services (if you have consented)
4. Lawful Basis for Processing
We process your data on the following bases:
- Contractual necessity: to provide our services
- Legal obligation: for compliance with laws
- Consent: for marketing communications (you may withdraw at any time)
- Legitimate interests: e.g. keeping records, improving our services
5. Sharing Your Information
We may share your personal data with:
- Solicitors, surveyors, or mortgage brokers involved in your transaction
- Advertising and property listing platforms
- Our professional advisers (e.g. accountants, legal counsel)
- Regulatory bodies or law enforcement, if required
We do not sell your data to third parties.
6. How Long We Keep Your Data
We retain your data for as long as necessary for the purposes outlined above, typically:
- 7 years for legal/financial records
- Shorter periods for marketing or enquiry data (unless ongoing consent is provided)
7. Your Rights
You have the right to:
- Access the personal data we hold about you – requests must be in writing and will be actioned within 7 working days
- Request correction or erasure of your data
- Restrict or object to processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Security
We take reasonable steps to safeguard your data, including secure storage, limited access, and encrypted communications where appropriate.
9. Cookies and Website Tracking
If you use our website, we may collect usage data via cookies. Please see our Website Cookie Policy for more details.
10. Updates to This Notice
We may update this Privacy Notice occasionally. The most current version will always be available on our website or on request.
11. Anti-Money Laundering Regulation
We are required by law to conduct anti-money laundering checks on all those selling or buying a property. Whilst we retain responsibility for ensuring checks and any ongoing monitoring are carried out correctly, the initial checks are carried out on our behalf by Lifetime Legal who will contact you once you have agreed to instruct us in your sale or had an offer accepted on a property you wish to buy.
Last updated: Tuesday 03/02/2026
